These Terms of Service (the "Terms") form a binding agreement between Chaber, LLC ("Chaberista," "we," "us") and the entity or person agreeing to them ("Customer," "you"). By creating an account, accessing the Service, or clicking "I agree," you accept these Terms.
1. The Service
Chaberista is a software-as-a-service platform for monitoring, governing, and reporting on enterprise AI usage, including ingestion of AI provider events, policy management, approval workflows, spend analytics, incident triage, and compliance reporting (the "Service").
2. Accounts & Eligibility
- You must be at least 18 years old and authorized to bind your organization.
- You are responsible for the security of your account credentials and all activity under your account.
- Notify us immediately at michael@chabercompliance.com of any suspected unauthorized access.
3. Subscription Plans & Billing
3.1 Plans
The Service is offered on the following plans, described in more detail at chaberista.com/pricing:
- Free Trial — limited evaluation tier with reduced quotas (1 connected source, 50,000 events/month, 10 Ask-Logs queries/day, 5 GB encrypted log storage). No card required.
- Standard — USD $500 per active seat per month, billed monthly in advance per workspace. Includes up to 3 connected sources, 500,000 ingested events per seat per month, 100 GB encrypted log storage per seat, 50 Ask-Logs AI queries per seat per day, and 365-day log retention. Cancel any time through the in-product customer portal.
- Enterprise — annual subscription, billed annually in advance under a written order form. Pricing, seat count, custom quotas, SSO/SAML, customer-managed encryption keys (CMK), EU data residency, custom retention, BAA, and DPA terms are negotiated and recorded in the order form.
3.2 Monthly Standard subscriptions (online sign-up)
Standard subscriptions purchased online are billed in advance each month using the payment method on file and renew automatically every month until cancelled. Charges are calculated as the per-seat fee (currently $500/seat/month) multiplied by the number of seats on the workspace at the start of the billing period; mid-cycle seat additions are pro-rated and seat removals reduce the next invoice. You may cancel at any time through the customer portal in your account settings or by emailing michael@chabercompliance.com. Cancellations take effect at the end of the current monthly billing cycle; you retain access until then. Fees already paid for the current cycle are non-refundable, and any usage in excess of plan quotas may be subject to overage fees disclosed at the time of purchase.
3.3 Annual Enterprise subscriptions
Enterprise subscriptions are sold under an annual order form and billed annually in advance. Enterprise subscriptions automatically renew for successive 12-month terms unless either party provides written notice of non-renewal at least thirty (30) days before the end of the then-current term. Mid-term cancellation is permitted only as expressly stated in the order form; otherwise the annual fee remains payable in full.
3.3a Payment processing
Online subscriptions are processed through our payment processor, Stripe, Inc. (“Stripe”). Stripe acts as an independent controller of payment-method, billing-address, and transaction data under its own privacy policy. We do not store full payment-card numbers; tokenized customer and subscription identifiers are retained for invoicing and reconciliation. By submitting payment, you also agree to Stripe's applicable terms.
3.4 Taxes
Fees are exclusive of taxes. You are responsible for all sales, use, VAT, GST, and similar taxes, excluding taxes on our net income.
3.5 Past-due amounts
Past-due amounts accrue interest at 1.5% per month (or the maximum allowed by law). We may suspend the Service for accounts more than 15 days past due after written notice.
3.6 Price changes
We may change list prices on at least 30 days' notice; new pricing applies at the start of your next renewal term.
4. Customer Data
"Customer Data" means data you or your users submit to or generate through the Service, including ingested AI events. As between the parties, you own Customer Data. You grant us a limited license to host, process, and display Customer Data solely to provide the Service. Our processing of personal data is governed by our Privacy Policy and, where applicable, our Data Processing Addendum.
5. Acceptable Use
You will not, and will not permit any user to:
- use the Service to violate any law or third-party right;
- upload malicious code or attempt to disrupt the Service;
- reverse engineer, decompile, or attempt to derive source code, except as permitted by law;
- resell, sublicense, or use the Service for the benefit of a third party except as expressly permitted;
- use the Service to develop a competing product.
6. Confidentiality
Each party will protect the other's Confidential Information using at least the same care it uses for its own (and no less than reasonable care). Confidential Information excludes information that is or becomes public through no fault of the receiving party, was rightfully known prior to disclosure, or is independently developed.
7. Intellectual Property
We retain all right, title, and interest in the Service, including all improvements and derivative works. Feedback you provide may be used by us without restriction.
8. Warranties & Disclaimers
We will provide the Service in a professional manner consistent with industry standards. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND WE DISCLAIM ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
The Service is oversight software, not legal certification or professional legal advice.
9. Indemnification
We will defend you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes a U.S. patent, copyright, or trademark, and pay damages finally awarded. You will defend us against third-party claims arising from Customer Data or your breach of Section 5 (Acceptable Use).
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR REVENUE. EACH PARTY'S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES PAID BY YOU TO US FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
11. Term & Termination
These Terms apply for as long as you have an account or active subscription. Either party may terminate for material breach not cured within 30 days of written notice. Upon termination, your right to use the Service ends and we will delete Customer Data per Section 4 of the Privacy Policy. Sections that by their nature should survive (e.g., Confidentiality, IP, Limitation of Liability) survive termination.
12. Changes to the Terms
We may update these Terms from time to time. Material changes will be notified to you by email or in-product notice at least 30 days before they take effect. Your continued use after the effective date constitutes acceptance.
13. Governing Law & Disputes
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of laws. The parties consent to exclusive jurisdiction and venue in the state or federal courts located in Delaware, except that either party may seek injunctive relief in any court of competent jurisdiction.
14. Contact
Chaber, LLC — michael@chabercompliance.com